Please contact us prior to purchase if you are in need of an item by a certain date, this will incur extra cost for upgraded shipping in order to receive by guaranteed date. Items ship out within 3-5 business days and are shipped First Class Postage through the US Postal Service.
Because of the one of a kind, hand-crafted nature of most of our pieces you may find slight variations in items that we provide more than one of. We do not currently offer full refunds unless there is something wrong with the item upon arrival. Inquiries of defective-upon-arrival items must be made within 7 days of receipt of item and returns must be received within 30 days of inquiry for a full refund. If it is longer than 30 days after receipt the customer will be offered store credit.
Please read carefully the description of each piece as the length and dimensions are listed and we expect the customer to fully understand what they are receiving upon purchase. Due to the limited quantity of our pieces we will only accept returns for store credit on a case by case basis that are inquired within a week of receipt of an unworn item.
We do however back our items by offering free repairs for anything that you may have issues with 6 months from date of receipt. This is not expected but we know that jewelry takes extra care! After the 6 months there will be a fee for repairs varying depending on the piece.
Questions or concerns regarding a return or repair please contact us at firstname.lastname@example.org.
Buyer pays return shipping fee.
Please refrain from being rough with the pieces, getting jewelry wet (including free of perfume and lotions), sleeping in, and leaving in extreme temperatures. It is advised to store your Goldenstrand Jewelry in the bag or box that it came in or somewhere free of extreme temperatures and water.